Frequently Asked Questions
ice cream cakes
Do you really make ice cream cakes?
Yes, our cakes consist of several flavors of ice cream, a layer of semifreddo and are covered with mirror glaze.
Does the cake melt immediately?
No, the semifreddo (semi-frozen mousse) and the mirror glaze protect the temperature and consistency of the ice cream, making our cakes easy to transport.
How can I order an ice cream cake?
You can easily order ice cream cakes from us on our website or in our café. Haven't found the design and flavors you want? Then write us your wishes by email or WhatsApp and we will help you with your order.
Can I order an ice cream cake by phone?
Unfortunately not. We are always ready to advise you over the phone and answer your questions. However, orders can only be placed in writing. This way we can guarantee flawless execution.
How many days in advance do I need to order my ice cream cake?
It is best to order your cake 5 to 7 days in advance.
Please order ice cream cakes with elaborate chocolate decorations and individual requests 14 days in advance.
Why can't I select the delivery date on the website?
It may be that we don't have any capacity at the moment. However, you are welcome to contact us and ask if we have a ready-made cake on site.
Where should I store my ice cream cake?
Ice cream cakes are stored in the freezer like any other frozen product, so when ordering, make sure you have somewhere to store them. If not, we will deliver the cake at the time you request.
Can I store my ice cream cake in the fridge?
No. Thanks to our special manufacturing technique, our ice cream cakes do not melt for about an hour and can be transported well. However, they are ice cream and must be kept in the freezer.
I chose self-collection. When can I pick it up?
You can pick up your cake every day during the café's opening hours. As soon as the cake is ready, you will receive a confirmation from us by email. If you need to pick up the cake outside of opening hours , call or write to us and we will arrange a time.
I would like to have my cake delivered. When will it be delivered?
When ordering, you can choose a delivery time window. We will contact you later to confirm the exact delivery time.
Do you also deliver the ice cream cakes nationwide?
No, unfortunately we only deliver our cakes in Berlin and Brandenburg so that we can guarantee freshness and the best appearance.
How much does it cost to deliver an ice cream cake?
The cost of delivering an ice cream cake depends on the distance and varies between 10 and 30 euros. Prices for delivery to more distant areas of Brandenburg are negotiable, write to us to discuss the details.
ice cream
Do you make your own ice cream?
Yes, we make our own ice cream according to our own recipes. We only work with fresh, high-quality ingredients. Our milk ice cream has a creamy consistency thanks to the high proportion of cream and milk, and our sorbets contain over 50% fruit (the standard in Germany for sorbets is 25%).
What flavors of ice cream do you have?
In our cafe we usually offer 14-16 flavours of ice cream, sorbets and vegan ice cream. We can produce more than 50 different flavours. For a full list of flavours and orders please email us with your request.
Do you also have vegan ice cream?
Yes, we have about 20 vegan ice cream flavors in our range.
Is there sugar-free ice cream?
Sugar-free ice cream does not exist in nature, as practically all foods contain various types of sugar. However, if you are looking for ice cream without added sugar, we do not produce such products, as sugar is responsible for the right consistency of the ice cream. Nevertheless, we use as little sugar as is technologically possible.
ice cream truck
How much does it cost to rent an ice cream truck?
Costs depend on factors such as the number of people and portions of ice cream, distance of the location, duration of the event, etc. Write us the details of your event and we will give you a price quote.
Does it need electricity?
No, our car is autonomous. Its battery maintains the temperature all day long.
Can I rent the ice cream truck for 20-30 people?
Unfortunately not. For this number of people you don't need more than 4 kg of ice. Our cart is designed for 30 kg of ice. For small events we offer ice in thermal boxes (also with service staff if necessary).
Delivery and Payment
How much does delivery cost?
Delivery of ice cream cakes costs between 10 and 30 euros, depending on the postcode. Delivery to remote areas is negotiable. Standard delivery with DHL costs 4.99 euros, express delivery costs 14.99 euros.
Do you also deliver nationwide?
We only deliver ice cream cakes in Berlin and Brandenburg. We ship all other products with DHL throughout Germany and even Europe.
Do you deliver on Sundays?
Individual delivery of ice cream cakes is also possible on Sundays. DHL delivery takes place from Monday to Saturday.
How can I pay for my order?
If you order through our website, you can pay by credit card or PayPal. For orders via email, we will issue you an invoice that you can pay by bank transfer or PayPal. Orders in the café must be paid on site.
How can I pay in the café?
In the café you can pay by card (also by mobile phone or smartwatch) or cash. There is no minimum amount for card payments with us.
opening hours
Are you open today?
You can find our opening hours on Google Maps. We have summer and winter opening hours, which we update in good time.